Privacy Policy

1. Who We Are

This website is operated under the Epic Craft name (“Epic Craft,” “we,” “us,” or “our”). This Privacy Policy applies to the personal information we process in connection with epiccraft.shop, our online store, and customer support.

For questions about personal information, or to submit a privacy request, contact support@epiccraft.shop.

2. Information We Collect

The categories of information we may receive depend on how you use the website and which services are enabled:

• Contact and order details: your name, email address, telephone number (if provided), shipping and billing addresses, purchased items, order number, and order history.
• Payment-related information: payment status, transaction references, and limited billing details. Full payment-card information is handled by the payment provider when a third-party processor is used; it is not requested through our support email.
• Customer communications: messages, inquiries, feedback, photographs, and return-related information that you voluntarily send us.
• Website and device data: technical information such as IP address, browser type, approximate location, device information, pages viewed, and cookie identifiers where collected by the website or enabled tools.
• Account and marketing preferences: account information if you create an account, and email preferences if you choose to subscribe.

3. How We Use Your Information

We use information when reasonably necessary to:

• Process, verify, fulfill, and deliver orders, including updates and shipping notifications.
• Provide customer support and handle returns, refunds, and product issues.
• Maintain, secure, troubleshoot, and improve the website and ordering experience.
• Meet tax, bookkeeping, fraud-prevention, and other applicable legal obligations.
• Send promotional communications if you have opted in or if otherwise permitted by applicable law, with an opportunity to unsubscribe.
• Measure website performance and advertising effectiveness where analytics or advertising tools are enabled and permitted.

Where required, we rely on an appropriate legal basis, such as fulfilling a purchase agreement, complying with law, legitimate business interests, or your consent.

4. When We Share Information

Information may be shared only as appropriate to operate the store and provide its services, including with:

• Payment processors and checkout providers to complete and protect transactions.
• Shipping carriers and fulfillment partners to manufacture or deliver your order and supply tracking.
• Website hosting, email, and technical service providers that support store operations.
• Analytics and advertising service providers where such tools are enabled on the website and applicable consent requirements are met.
• Authorities or other parties when legally required, to address fraud or security incidents, or as part of a lawful business transaction.

Service providers should receive only the information relevant to their services and may be subject to contractual obligations.

5. Cookies and Similar Technologies

Cookies and related tools can help remember cart contents, maintain a login session, support checkout functionality, and — if enabled — measure site performance or advertising interactions. Some cookies are essential to store operations; others depend on the tools installed and your preferences.

You may use browser settings to manage or delete cookies. Blocking essential cookies may affect the shopping cart, account, or checkout. Where required, we provide choices for non-essential cookies.

6. Data Retention and Security

We keep information for as long as reasonably necessary for the purposes explained above, including order service, customer support, fraud prevention, recordkeeping, and legal requirements. Retention periods vary with the type of information and applicable obligations.

We use reasonable technical and organizational measures intended to protect data, but no transmission or storage system can be guaranteed completely secure.

7. Your Privacy Rights and Choices

Depending on where you live and applicable laws, you may have rights to request access, correction, deletion, portability, restriction of processing, or information about how your data is used. You may also have rights to object to or opt out of certain advertising-related disclosures and to withdraw consent where processing depends on consent.

To make a request, email support@epiccraft.shop with “Privacy Request” in the subject. We may ask for information to verify the request before taking action. We will respond in accordance with applicable law.

If you receive marketing emails, you may opt out using an unsubscribe link where provided or by contacting us.

8. International Visitors

Our online store may serve customers outside the United States. Information submitted to us or our service providers may be processed in the United States or other countries where they operate, subject to applicable safeguards and legal requirements.

9. Children’s Privacy and Third-Party Links

Our products and website are intended for a general shopping audience, not directed to children. We do not knowingly seek personal information from children where parental consent is legally required. If you believe a child has provided information improperly, contact us.

Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own policies, not this one.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technologies, or legal obligations. The “Last updated” date indicates when this version was prepared. Material changes will be communicated where required by applicable law.

11. Contact About Privacy

For a question, concern, or request relating to this policy or your personal information, email support@epiccraft.shop.

Contact address:
1742A 104th Street
North Battleford, Saskatchewan S9A 1P9
Canada

Phone: +1 (639) 994-4379
Email: support@epiccraft.shop