Epic Craft · Customer Care

Let’s keep in touch.

Have a question about a lamp, an order, shipping, or a return? We’re happy to help. Send us an email and include your order details when applicable.

Shipping & tracking

See production, transit, and tracking information in our Shipping Information page.

Returns & refunds

For damaged or defective items, email us within 14 days of delivery. Read the policy.

Contact Details

Epic Craft · Customer Care

Address
1742A 104th Street
North Battleford, Saskatchewan S9A 1P9
Canada

Phone: +1 (639) 994-4379
Email: support@epiccraft.shop

How Can We Help?

For the quickest assistance, please email support@epiccraft.shop. You can ask about product details, order status, shipment tracking, or an issue with your item.

For an existing order, include your order number and the email address used at checkout. If you are reporting a defective or damaged item, attach clear photos of the item and packaging.

We will review your message and respond as soon as possible.

Quick Answers

Where are Epic Craft lamps made?

Our resin lamps are made to order in Canada, with worldwide shipping. Available destinations and shipping options are confirmed at checkout.

How long does delivery take?

Production and handling in Canada generally take 10–15 business days, followed by an estimated 5–10 business days for standard U.S. transit. See the Shipping Information page for details.

Can I request a return or refund?

We review return and refund requests for items that arrive defective or damaged when reported within 14 calendar days of delivery. Contact us by email with your order details and photos. View the full policy.

Can I track my order?

Tracking details are sent by email when available after dispatch. If you need help locating an update, email us with your order number.

We’re here to help.

Reach out directly — no account or contact form is required.

Email Epic Craft →