Returns & Refunds Policy

1. Return Eligibility

We accept return and refund requests only for products that arrive defective, damaged, or with a confirmed manufacturing issue. Please contact us within 14 calendar days from the date your order is delivered so we can review your claim.

As our resin lamps are handcrafted to order, we do not accept returns or refunds for changes of mind, personal preference, or orders placed by mistake, except where required by applicable law.

2. How to Request a Return or Refund

To start a request, email support@epiccraft.shop within the 14-day window. Please provide:

• Your order number and the email address used at checkout.
• A brief explanation of the defect or damage.
• Clear photos of the affected item and, if applicable, the shipping packaging.

Please do not ship a product back without contacting us first. The return destination and instructions will be provided directly by our support team if a return is required.

3. Return Shipping Costs

For an approved return involving a confirmed manufacturing defect or damage on arrival, Epic Craft will cover the reasonable return-shipping cost. We will provide return-shipping instructions by email. Please do not purchase return shipping or send a parcel before receiving our instructions.

4. Refunds and Replacements

Once we have reviewed the evidence and, when necessary, received and inspected the returned item, we will notify you of the outcome. For approved claims, we will arrange an appropriate resolution, such as a replacement or a refund.

Approved refunds are issued to the original payment method. We aim to process refunds within 10 business days of approval; your bank or payment provider may need additional time to post the credit.

5. Non-Returnable Situations

Except where required by law, we do not accept returns or refunds for:

• Change of mind, accidental orders, or personal preference.
• Minor differences in wood grain, resin swirls, or handcrafted details that are normal characteristics of the product and are not defects.
• Damage resulting from misuse, accidental damage after delivery, improper care, or unauthorized modifications.
• Requests submitted after the 14-day reporting window, except where applicable law provides additional rights.

6. Your Consumer Rights

This policy does not limit any non-waivable consumer rights or remedies you may have under applicable law.

For questions about shipping or delivery, please refer to our Shipping Information page.