Shipping Information
Each Epic Craft resin lamp is carefully handcrafted in Canada. Below you’ll find information about production, shipping, delivery estimates, tracking, and order support.
Made in CanadaHandcrafted to order in Canada
10–15 Business DaysEstimated order production and handling
5–10 Business DaysEstimated U.S. standard transit after dispatch
1. Where Our Products Are Made
Our resin lamps are made to order in Canada. Because each piece is handcrafted, preparation and production take place before an order is packed and handed to the shipping carrier.
2. Processing and Delivery Times
We provide estimated timelines so you know what to expect before placing your order. Production time and shipping transit time are two separate stages.
| Stage | Estimated Time |
|---|---|
| Order production and handling | 10–15 business days (approximately 2–3 weeks) |
| Standard U.S. shipping transit | 5–10 business days (approximately 1–2 weeks) |
| Total estimated delivery | 15–25 business days for U.S. orders |
Business days are Monday through Friday, excluding Canadian public holidays. The estimates above apply to standard U.S. deliveries. International transit times may be longer depending on the destination. Actual delivery times may vary due to order volume, destination, weather, carrier operations, or holiday periods. Any applicable product-specific timeline shown before checkout takes precedence.
3. Shipping Destinations and Costs
Our resin lamps are handcrafted in Canada, and we offer worldwide shipping. Available destinations, delivery options, and any applicable charges are confirmed at checkout.
| Destination | Standard Shipping Cost |
|---|---|
| United States | FREE ($0.00) |
| Other worldwide destinations available at checkout | Shipping options and charges are displayed at checkout for the selected country. |
Available shipping methods and any applicable charges will be displayed before payment. For international deliveries, customs duties, import taxes, or other local charges may apply depending on the destination and are the recipient’s responsibility unless expressly included in the checkout total.
4. Order Confirmation and Tracking
- After checkout, an order confirmation is sent to the email address provided with the order.
- Once your order has been dispatched, shipment and tracking information will be emailed when available from the carrier.
- Tracking updates may take 24–48 hours to appear after the carrier receives the package.
- You may also check your order using our Track Your Order page if it is available.
5. Address Changes and Delivery Issues
Please review your delivery address carefully before placing your order. If you notice an error, contact support@epiccraft.shop as soon as possible. Changes may not be possible after dispatch.
If a shipment is delayed, appears lost, or arrives damaged, contact us with your order number and a description of the issue. For damaged items, please include clear photographs of the product and packaging so our team can review the situation and assist you.
6. Returns and Refunds
For return eligibility, time limits, conditions, and refund procedures, please review our Returns & Refunds Policy. Shipping inquiries and return requests can be sent to support@epiccraft.shop.
Contact Details
Contact address:
1742A 104th Street
North Battleford, Saskatchewan S9A 1P9
Canada
Phone: +1 (639) 994-4379
Email: support@epiccraft.shop
Need Help With Your Order?
Our support team is here to assist you with shipping questions and order updates.